Returns & Exchanges
At Great Garden Plants, we stand behind the quality of our greenery and offer a 30-day guarantee to ensure your garden thrives. If your plants arrive damaged or do not meet your expectations, we are committed to making it right through replacements or store credit.
Document the Issue
Take clear photos of the plant, including the foliage and the shipping box, within 48 hours of delivery to document any transit damage or health concerns.
Contact Support
Email our horticultural experts at [email protected] with your order number and the photos you collected to initiate a claim.
Expert Review
Our team will review your case and provide personalized care instructions if the plant is simply stressed, or approve a replacement if the plant is non-viable.
Resolution Delivery
Once approved, we will ship your replacement plants at the next appropriate planting time for your zone or issue a store credit for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing